Contact Us
We’d love to hear from you. Reach out with questions, feedback, or anything we can help with.
Get in Touch
📧 Email
support@helioshow.com
📍 Address
2523 CROSSBRANCH DR GLENN HEIGHTS.TX 75154
📞 Phone
+1 214-984-2596
🕐 Business Hours
9:00 AM – 6:00 PM (GMT-8, Los Angeles Time)
We aim to respond to all inquiries within 24 hours during business days.
Frequently Asked Questions
How long does shipping take?
Standard shipping to the US and Canada takes 20–40 days. Europe, Australia, and Asia take 25–60 days. Express options are available.
Do I have to pay import duties?
For standard shipping to the US, Canada, and select European countries, we cover import duties. For other regions or express shipping, duties are the buyer’s responsibility.
What if my item arrives damaged?
Contact us immediately with photos, and we’ll send a free replacement.
Can I change or cancel my order?
Please contact us as soon as possible. We’ll do our best to accommodate changes if the order hasn’t shipped yet.
Still have questions?
We’re here to help. Drop us an email and we’ll get back to you as soon as possible.